Shipping & Returns

  • We offer a 7-day return policy on all items. Products must be in original condition with tags attached.

  • Standard shipping typically takes 2-5 business days. Express shipping options are available at checkout.

  • Yes, we ship to most countries worldwide. International shipping rates and times vary by location.Yes, we offer international shipping. Delivery usually takes 7–15 business days, depending on your location and customs processing times.

  • You’ll typically receive your order within 7–15 business days, but check your order confirmation email or tracking link for the exact delivery date.

Sizing & Care

  • Please note that sizing can vary slightly between different styles and individual pairs because many of our shoes are hand-stitched. We recommend checking the sizing notes on each product page for the most accurate fit information for that specific style. Also keep in mind that our espadrilles with jute soles will naturally stretch a little during the first 30–60 minutes of wear to better shape to your feet. If they feel slightly snug at first, try walking around your home for a bit to allow them to adjust and become more comfortable.

  • The best way to clean your espadrilles is with a damp cloth to remove dirt from the cotton upper. We also recommend mixing a little laundry detergent with water in a small cup and using an old toothbrush to gently brush your jute sole. Make sure to not get the soles wet! The best way to clean your leather sneakers is with a mild leather cleaner matching the color of the shoe. You can also dip a soft white cloth in a mixture of warm water and mild dish soap, wring it out, and use that to gently rub out any dirt or stains. We recommend not getting your leather shoes too wet as they could stain or wrinkle the material.

  • Yes, sizing may vary slightly across styles and individual pairs due to the hand-stitched nature of some shoes. Please check the sizing recommendations on each product page.

Orders

  • If you need to edit your shipping address or make any other changes to your order after it is placed, please email us at support@stephed.com Unfortunately, we are not able to guarantee order cancellations or changes but we will respond quickly and do our best to help!

  • We process orders quickly, so we may not be able to change or cancel your order. Please contact customer support as soon as possible and we will try to assist.

  • Simply select your size, add the item to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information to complete your order.

  • Once your order ships, we will email you a tracking number so you can track your package.

Payments & Refunds

  • Once your refund is processed, it typically takes 5-7 business days for the refund to appear in your original payment method. Processing times may vary depending on your bank or payment provider.

  • Stephd accepts major Credit cards Debit card Shop pay and PayPal as payment methods. This includes Visa, Mastercard, American Express, Discover, and PayPal payments.

How We Make Em

  • Stephed shoes are produced by trusted manufacturing partners in various countries, depending on the style and materials, to ensure quality and craftsmanship.

  • We are so sorry to hear that your product did not arrive in tip top shape! For purchases made on support@stephed.com, please email us a description of the issue along with pictures at support@stephed.com and we will be more than happy to assist you. If you purchased from a different website or retailer, please contact your place of purchase.

Other Questions

  • Or maybe you just want to say hi! Our team is more than happy to help with any questions you may have. Get in touch with us directly at support@stephed.com- we're happy to help!

  • We are committed to ensuring our website is accessible to everyone. If you experience any difficulty using our website, please contact us and we will assist you. We are continuously working to improve the accessibility and usability of our website. Email: support@stephed.com