Refund policy

At Stephed, we want you to be fully satisfied with your purchase. Please review our return policy below.

Eligibility for Returns

We accept returns only for orders shipped within the United States.

• Shoes must be unworn, unused, and in original condition
• Original tags must be attached
• Items must be returned in their original packaging with SKU label

International Orders

At this time, we do not accept returns or exchanges for international orders.

Return Window (US Orders Only)

• Return requests must be made within 7 days of delivery
• Items must be shipped back within 7 days after approval

For split shipments, the return window starts after the final package is delivered.

Refunds

• Refunds are processed within 5–7 business days after inspection
• Refunds are issued to the original payment method

Non-Refundable Costs

• Shipping charges are non-refundable
• Return shipping is the customer’s responsibility, unless the item is defective or incorrect

Restocking Fee

Returns that do not meet our conditions may be subject to a 20% restocking fee or may be rejected.

How to Request a Return

To request a return, please contact our support team with your order details.

Important Note

Policies are subject to change without prior notice.